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REFUND POLICY

 

Last updated: [4 May 2026]

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We hope you are pleased with your order. As all our products are limited edition design objects produced in small quantities, please review the conditions below before initiating a return.

For questions: info@alludestudio.com

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1. Return Eligibility 

To be eligible for a return, the planner and box must be in their original, unused condition — unwritten in, with all original packaging intact including all inserts.

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2. Return Procedure 

To initiate a return, please contact us within 14 days of delivery at info@alludestudio.com. We will respond within 2 business days with return instructions. Returns sent without prior communication may be refused.

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3. Return Shipping 

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

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4. Damaged or Incorrect Orders 

If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery at info@alludestudio.com with your order number and photographs clearly documenting the issue. If confirmed, we will offer a replacement or full refund at our discretion, depending on stock availability.

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5. Refund Method 

Once we receive and inspect the returned item, we will process your refund within 14 days to your original payment method. The following charges are non-refundable: delivery fees, duties and taxes, and payment processing fees where applicable.

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6. Non-Returnable Items 

The following are non-returnable: used items, items with missing packaging or inserts, sale or discounted items, and gift cards.

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7. Cancellations 

Orders cannot be cancelled once confirmed and payment has been processed.

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8. Contact 

For return questions or to report a damaged order: info@alludestudio.com

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